Customer Support

Welcome to Support

20/20 Imaging is committed to providing the most up-to-date and cost effective technology when installing and servicing your equipment. Technicians are available to answer even the most complicated questions when it comes to the setup and use of your equipment.

Contact Support

Telephone: 866-734-6234 ext. 1

Hours: 8:00-6:00 CST, M-F
(9:00-7:00 EST)
(6:00-4:00 PST)
† Major holidays excluded. Limited availability during the last hour of the business hours; calls may not be returned until the following business day.

Online Contact Form:

Most Common Issues (FAQ)

Windows 7 to Windows 10 Upgrade

'No Study Loaded' when trying to open x-ray images on a Workstation

'No more logins allowed under this license' when trying to log in

'DB failure' when trying to log in

How-to: Setup Viewer Workstation (redirects to self-help)

Windows XP to Windows 7 Upgrade [Windows XP End of Life support]

Self-Help for Customers

Here you will find a library of self-help tutorials and documents relating to the functionality of our products, as well as troubleshooting guides addressing specific issues. You will discover a set of Quick Start Guides and Full Manuals that are easily accessible to help you efficiently manage your workflow, and give you a better understanding of the product you are using. Of course, don't hesitate to contact someone in Tech Support should you have any questions and please do provide us any feedback you may have to help us serve you better in the future.            

PC Warranty Information

Windows Updates to Avoid*

KB2937610, KB2943357, KB4014981

*Microsoft Windows should always be kept up to date. Immediatly after installing the above updates, please contact 20/20 Imaging Support department to make any corrections necessary

Past Service Bulletins

05.12.17 - WannaCrypt Attacks - Customer Guidance
04.12.17 - Opal License Interference (see above Windows Updates to avoid)
08.08.15 - Microsoft - 12 updates to address vulnerabilities
06.29.15 - Windows 10 Free Upgrade
11.12.14 - Critical Windows Security Patch
08.13.14 - Opal License Interference (see above Windows Updates to avoid)
05.12.14 - Microsoft IE Zero Day Exploit
01.07.14 - Windows XP End of Life
08.08.13 - Avast! Antivirus on Acquire